FAQ

Working and sporting dogs generally have higher and more intense workloads, of those pet dogs. Therefore, working dog nutrition is adjusted to cater for this lifestyle.

This can include higher calorific content and increased energy. This is usually delivered through increased proteins and fats content.

It is important that you switch your dog's food gradually from his current food to avoid digestive upset or tummy trouble. This can take time, so it's always advisable to keep a reasonable amount of the current food that your dog is used to.

To transition, mix your dog’s current food with his new food. Over 10 days, gradually decrease the amount of the current dog food while increasing the amount of new dog food.

Starting at 10% Griffiths' and 90% existing food, and 90% Griffiths' and 10% previous food on day 10.

If you're transitioning from raw food, we advise extending this to 15+ days; to create the most gentle, gradual transition. 

Dogs are considered adults from 12-18 months (up to 2 years for giant breeds).

However, this doesn't mean you need to change the food at this point. It is much more important to assess that the puppy has completed key development. 

Our puppy food has increased levels of protein (for overall development) and calcium and phosphorus (for bone and skeletal development). These are at the optimum level to ensure healthy and steady growth of the puppy.

As all of our foods contain high levels of meat, and naturally occurring calcium and phosphorus; moving over too soon or too late isn't a major disadvantage. Although we recommended waiting until the puppy has achieved a good level of body mass (total size, weight and body fat) and has a positive body score (doesn't look too thin, ribs can be felt through body fat cover). 

Your order will be delivered by DPD, usually within 48 hours.

If you provide your mobile number when you checkout, you will receive a text message from DPD on the morning of your delivery, letting you know what time they will arrive.

If a mobile isn't provided, you will receive an email instead.

Orders placed before 2pm Mon-Fri, will be despatched the same day, and delivered within 48 working hours.

If it has been more than 48 hours + 1 despatch day, please get in touch with our Customer Care team.

Do not panic, our Customer Care team will resolve this.

To complete a claim, we require the following;

- Order number

- A photograph of the damaged item(s), on their own 

- A photograph of the damaged item(s), inside the box

- A photograph of the external packaging (cardboard box)

- A photograph of the label on the external box (a clear picture of the label on the box) 

Note: Please continue to keep the damages until the complaint is submitted. We cannot process a return or replacement if you do not physically have the product. 

We understand that mistakes can happen.

If your product has not been opened or tampered with, you can return this to us.

You must return at your own expense, on a tracked service. Please contact Customer Care to arrange the return.

If you have opened the product, we regret that we're unable to accept a return, unless the product is faulty.